Home / Insurance claims
Damage to your car?
We repair vehicles under compulsory third-party and comprehensive (kasko) insurance claims. Before you choose a repair shop — ask and check.
Choosing a repair shop
Ask. Check. Then choose your repair shop.
After a claim, insurers sometimes refer you to a specific repair shop. Before you agree, ask your insurer whether you are obliged to use it and on what basis — especially with a kasko policy, where it depends on the policy terms.
Karoserija Marijić is part of insurers’ repair networks and carries out repairs under third-party and kasko claims. If your insurer has sent you elsewhere, feel free to contact us first — we’ll explain the process from the repair shop’s side and help with everything needed to organise the repair.
Third-party or kasko?
Compulsory motor third-party liability insurance covers damage a driver causes to others. If someone else caused the damage to your car, the repair is normally handled through the insurer of the vehicle at fault.
Kasko (comprehensive) insurance covers damage to your own vehicle, to the extent and under the conditions of your policy.
The exact rules depend on the individual policy and insurer — always check your own policy terms for a definitive answer.
Step by step
How a claim repair works
A general outline — we always adapt the details to your case and your insurer.
Report the claim
Report the damage to your insurer and keep the paperwork (e.g. the European accident statement or police report).
Call us
Tell us what happened and which insurer the claim is with. We’ll explain the process from our side.
Inspection & estimate
We arrange an inspection of the car; the repair estimate is prepared in the Audatex system.
Repair & collection
Bodywork, preparation and booth painting — and you collect a car that looks right again.
Do I have to use the repair shop my insurer suggests?
That depends on the type of insurance and your policy terms. Ask your insurer whether you are obliged to use the suggested shop and on what basis. If you’re unsure, get in touch — we’ll explain what we know from the repair shop’s side.
Do you work with my insurer?
Karoserija Marijić is part of insurers’ repair networks and repairs cars under third-party and kasko claims. For your specific case, call us and tell us which insurer the claim is with.
How is the repair price determined?
We prepare the estimate in the Audatex system, where parts, labour and materials are clearly listed. A transparent price is one that can be professionally justified.
What should I bring or prepare?
Your vehicle and policy details, the claim number if you already have one, and the accident paperwork. You can also e-mail photos of the damage to karoserija.marijic@gmail.com.
Get in touch
Let’s look at the damage together
Call us, tell us what happened and arrange a time to bring the car in.